I am a passionate, empathetic designer, educator, and community leader with over 20 years experience spanning print, digital, and product design.

I am experienced in leading design and research within cross-functional Agile teams for complex web applications, business systems and processes. I’m adept at creating UX strategy at the program level that balances business goals and customer needs through human-centered design, Design Thinking, and Lean UX.

“Christine has developed deep relationships and impact across [her program], resulting in product development and planning that is in direct alignment with UX best practices. User input is involved at every stage—from discovery and problem definition with POs and Architects, to iterative optimization of products within agile teams. Christine is able to work across roles to create consensus and common direction, which is an especially valuable skill set.”

– UX Design Manager, year-end review

Professional Experience

UX Design & Research

UX Strategist (2017 to present)
Year Up, Wayfair, Liberty Mutual Insurance
Enterprise Technology Product Design

Building on my responsibilities as a Product Design Lead, I’ve spent that last few years also working in a strategist capacity; helping to define and carry out program-level product design and research by building vision and creating structure across a range of product portfolios 

• I work with senior business stakeholders, including Directors, Sr Product Owners, Architects, Engineers, and Scrum leads to identify opportunities for UX engagement and collaboration across multiple product portfolios

• I build relationships across teams to inspire collaboration and create measurable, journey-driven experiences

• I deliver over arching, research-based program strategy
  

Product Design Lead
Liberty Mutual Insurance, Enterprise Technology

• I create product/experience roadmaps, personas, customer journeys, service blueprints, flow diagrams, sitemaps, prototypes, wireframes, mockups, and prototypes

• I design and deliver qualitative and quantitative research and testing utilizing Lean UX principles within cross-functional Agile squads

• I translate research findings into meaningful IT strategy, business process, and product/experience recommendations

Graphic Design

Owner, Principal Designer (2003 to present)
Monographic, freelance design studio

Senior Art Director (2012 to 2017)
Digitas Health, DiD Agency, pharmaceutical advertising

Full Time Graduate Student (2009 to 2011)
MFA Graphic and Interactive Design, Tyler School of Art

Art Director (2006 to 2009)
The Brooks Group, market research and publications

Senior Graphic Designer (2001 to 2006)
Scientific Connections, medical publications

Community Engagement

Programming Director
NH UXPA Board of Directors

Speaker
ConveyUX 2020 (Check out a preview of my talk)
SeaUXPA 2020
NHUXPA 2019, 2020
New England College, Institute of Art and Design, Guest lecturer
Bentley University, HFID Masters program, Guest lecturer

Alderman, Ward 4
City of Manchester, NH

Ballot Inspector
City of Manchester, Ward 4

Manchester Connects
Marketing Committee

Design Activist Institute, Philadelphia
Charter member (2015 to 2017)

AIGA Philadelphia
Executive Board Member (2009 to 2013)
Design Mentor (2011 to 2016)