New Hire Technology Onboarding Experience

Problem:

On the business side, IT seeks to improve the technology onboarding experience for new employees and their hiring managers; however, limited information exists today on what that experience is like from the perspective of either group; particularly in the all-remote context.

On the user side, significant time and efficiency is lost by hiring managers as they attempt to prepare for and ultimately facilitate their new hire’s onboarding experience using a process that is fragmented and a system that is outdated, resulting in an abundance of friction points and frustration. For new hires, time and efficiency is lost as they attempt to get their equipment up and running with little support and complete onboarding tasks with limited visibility into the overall process. This is especially pronounced in an all-remote work context.

My Role

UX strategist and user researcher

My Responsibilities

Study design

Entry analysis

Build user journey maps for both hiring managers and new hires

Summarize and report out findings to senior stakeholders

Build out UX roadmap of prioritized post-study research and design activities

Team

Tim Mahoney: Principal Data Analyst, user researcher